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Professional & was even able to fix my AC unit the same day I called. Thank you so much! 💜

the service technician arrived sooner than projected during polar vortex when furnace wouldn't relight. It was such a Blessing that... read morethe service technician arrived sooner than projected during polar vortex when furnace wouldn't relight. It was such a Blessing that he was able to. Extreme Sub-Zero temps & every hour was potentially problematic for our water pipes. read less

the service technician arrived sooner than projected during polar vortex when furnace wouldn't relight. It was such a Blessing that... read morethe service technician arrived sooner than projected during polar vortex when furnace wouldn't relight. It was such a Blessing that he was able to. Extreme Sub-Zero temps & every hour was potentially problematic for our water pipes. read less

James Air was responsive to our needs and came out quickly. They spent nearly five hours total over two days... read moreJames Air was responsive to our needs and came out quickly. They spent nearly five hours total over two days to analyze and fix our heating issue. read less

Update: Mr. James and his helper Carson spent five hours troubleshooting a problem and ultimately fixed the problem. My... read moreUpdate: Mr. James and his helper Carson spent five hours troubleshooting a problem and ultimately fixed the problem. My wife and I are pleased. read less

Update: Mr. James and his helper Carson spent five hours troubleshooting a problem and ultimately fixed the problem. My... read moreUpdate: Mr. James and his helper Carson spent five hours troubleshooting a problem and ultimately fixed the problem. My wife and I are pleased. read less

Troy James and his crew are very responsive and provide top notch service.

The Owner was very attentive to my concerns, and made sure I was not purchasing, anything that I did not... read moreThe Owner was very attentive to my concerns, and made sure I was not purchasing, anything that I did not need . They were polite professional and very clean. I would highly recommend them to anyone interested in honesty! read less

on time, and helpful

on time, and helpful

They were great and wonderful.I was really happy.

They were great and wonderful.I was really happy.

Very professional and quick service. I am going to use them to look at my central air in May... read moreVery professional and quick service. I am going to use them to look at my central air in May as well. read less

Very professional and quick service. I am going to use them to look at my central air in May... read moreVery professional and quick service. I am going to use them to look at my central air in May as well. read less

Very friendly and knowledgeable

Very friendly and knowledgeable

Knowledgeable and quick.

Knowledgeable and quick.

Excellent service

Excellent service

The tech was very nice,price was less,than what was quoted,would use again

The tech was very nice,price was less,than what was quoted,would use again

very helpful when I asked questions and explained the prosses so I understood what to expect.

very helpful when I asked questions and explained the prosses so I understood what to expect.

Contacted me with 5 mins of my internet request. Appt booked for next day!

Contacted me with 5 mins of my internet request. Appt booked for next day!

I loved the fact that they said they'd be at my home between 8:30@9:00 and arrived at8:28. One thing that... read moreI loved the fact that they said they'd be at my home between 8:30@9:00 and arrived at8:28. One thing that I do not like when they say between 8:30@5:00 and they show up at 3:00 so for this fact alone it was well worth it to me have things to do myself. Totally happy gave a complete run down and advice for a few things to watch out for read less

I loved the fact that they said they'd be at my home between 8:30@9:00 and arrived at8:28. One thing that... read moreI loved the fact that they said they'd be at my home between 8:30@9:00 and arrived at8:28. One thing that I do not like when they say between 8:30@5:00 and they show up at 3:00 so for this fact alone it was well worth it to me have things to do myself. Totally happy gave a complete run down and advice for a few things to watch out for read less

The phone was answered even after normal business hours. My furnace repair was scheduled for first thing in the... read moreThe phone was answered even after normal business hours. My furnace repair was scheduled for first thing in the morning. The technician showed up on time and was was able to take the time to properly discover the issue. They charge based on different categories of repair. It could cost you less if you were billed on a time and materials basis. It could also cost you a lot more. But you know up front what a particular category of repair will cost. In my case it took 2 days to get the part (30 year old furnace) but only 10 minutes to install. I would hire again. read less

The phone was answered even after normal business hours. My furnace repair was scheduled for first thing in the... read moreThe phone was answered even after normal business hours. My furnace repair was scheduled for first thing in the morning. The technician showed up on time and was was able to take the time to properly discover the issue. They charge based on different categories of repair. It could cost you less if you were billed on a time and materials basis. It could also cost you a lot more. But you know up front what a particular category of repair will cost. In my case it took 2 days to get the part (30 year old furnace) but only 10 minutes to install. I would hire again. read less

One of the days they came late but the work was great!

One of the days they came late but the work was great!

Very knowledgeable and professional. I would definitely hire them again.

Very knowledgeable and professional. I would definitely hire them again.

Highly satisfied with our experience! Just excellent!

Highly satisfied with our experience! Just excellent!

Very knowledgeable and professional. I would definitely hire them again.

Very knowledgeable and professional. I would definitely hire them again.

He got back with me right away, same day. It helped out since it was about 16 degrees.

He got back with me right away, same day. It helped out since it was about 16 degrees.

He did an awesome job! They're so honest and polite. When they got done, and they did a little extra... read moreHe did an awesome job! They're so honest and polite. When they got done, and they did a little extra work, they still only charged what they quoted me. I highly recommend them. read less

He did an awesome job! They're so honest and polite. When they got done, and they did a little extra... read moreHe did an awesome job! They're so honest and polite. When they got done, and they did a little extra work, they still only charged what they quoted me. I highly recommend them. read less

This company really listened to my needs and was the only company willing to work with my wants. I gave... read moreThis company really listened to my needs and was the only company willing to work with my wants. I gave the name of this company to all my family and friends in the area. read less

This company really listened to my needs and was the only company willing to work with my wants. I gave... read moreThis company really listened to my needs and was the only company willing to work with my wants. I gave the name of this company to all my family and friends in the area. read less

They are very knowledgeable in what they do and stand behind there work!

They are very knowledgeable in what they do and stand behind there work!

he explained everything he was doing had to go get the right part and returned when he said he would... read morehe explained everything he was doing had to go get the right part and returned when he said he would everything is working great thank you read less

he explained everything he was doing had to go get the right part and returned when he said he would... read morehe explained everything he was doing had to go get the right part and returned when he said he would everything is working great thank you read less

Very quick response to my call and came out the next day to fix the problem. They did an... read moreVery quick response to my call and came out the next day to fix the problem. They did an excellent job describing the issue, working fast and efficient. read less

Very quick response to my call and came out the next day to fix the problem. They did an... read moreVery quick response to my call and came out the next day to fix the problem. They did an excellent job describing the issue, working fast and efficient. read less

They were fast and completed the job in 1 day. Very pleased with the quality of work and the price.

They were fast and completed the job in 1 day. Very pleased with the quality of work and the price.

very fast and nice to deal with.

very fast and nice to deal with.

He was able to come the very same day and found the problem with our furnace and fixed it. ... read moreHe was able to come the very same day and found the problem with our furnace and fixed it. He was very accommodating for us. read less

He was able to come the very same day and found the problem with our furnace and fixed it. ... read moreHe was able to come the very same day and found the problem with our furnace and fixed it. He was very accommodating for us. read less

I received a call the very next day after visiting this website and they were very accommodating, setting up my... read moreI received a call the very next day after visiting this website and they were very accommodating, setting up my appointment on my day off.
James Air called to confirm on the morning of the service, and they professionally and thoroughly cleaned all the ducts in my house in just over an hour without leaving any mess behind. Highly recommend. read less

I received a call the very next day after visiting this website and they were very accommodating, setting up my... read moreI received a call the very next day after visiting this website and they were very accommodating, setting up my appointment on my day off.
James Air called to confirm on the morning of the service, and they professionally and thoroughly cleaned all the ducts in my house in just over an hour without leaving any mess behind. Highly recommend. read less

They are the best in town.

They are the best in town.

Friendly, arrived on time, worked quickly and efficiently. Was up front about costs. No surprises.

Friendly, arrived on time, worked quickly and efficiently. Was up front about costs. No surprises.

Friendly & efficient; both over the phone and in person.

Friendly & efficient; both over the phone and in person.

Very polite and clear on exactly what they were going to do .Right on time and quick with their work.... read moreVery polite and clear on exactly what they were going to do .Right on time and quick with their work. Helped with the electric company to work with. read less

Very polite and clear on exactly what they were going to do .Right on time and quick with their work.... read moreVery polite and clear on exactly what they were going to do .Right on time and quick with their work. Helped with the electric company to work with. read less

Given a lot of information to make my system run more efficiently.

Given a lot of information to make my system run more efficiently.

Great service! Friendly and professional.

Great service! Friendly and professional.

Service was prompt, when the technician was delayed, I got a phone call explaining the situation. Took less than 2... read moreService was prompt, when the technician was delayed, I got a phone call explaining the situation. Took less than 2 hours to replace, install new programmable thermostat, and explain how it functions. read less

Service was prompt, when the technician was delayed, I got a phone call explaining the situation. Took less than 2... read moreService was prompt, when the technician was delayed, I got a phone call explaining the situation. Took less than 2 hours to replace, install new programmable thermostat, and explain how it functions. read less

The customer service was excellent

The customer service was excellent

I like going with smaller businesses and I chose them based on the reviews here. I had them install... read moreI like going with smaller businesses and I chose them based on the reviews here. I had them install my new thermostat and conduct routine maintenance/cleaning on my older furnace in the house I just bought. The younger technician who installed the thermostat and conducted the maintenance/cleaning was very professional and helpful. A few weeks after he installed the new thermostat and conducted the cleaning/maintenance my furnace would not stay on/light. I called them back and the owner arrived first thing in the morning, found the problem, fixed it and did not charge anything. He was very nice, and I feel comfortable that I have found a company that I can trust even when they may make a mistake (the reason for the furnace not staying on was a dirty part that should have been cleaned during the routine maintenance/cleaning) . Even with the small oversight this is the kind of owner/company I like. He could have charged me a service call charge but chose to shake my hand, say he was sorry and no charge. I will definitely be going back to them when/if I choose to have a more efficient furnace installed and for my AC maintenance/cleaning in the spring/summer. When the owner is a "hand on get dirty do the work also" kind of owner I trust the company. read less

I like going with smaller businesses and I chose them based on the reviews here. I had them install... read moreI like going with smaller businesses and I chose them based on the reviews here. I had them install my new thermostat and conduct routine maintenance/cleaning on my older furnace in the house I just bought. The younger technician who installed the thermostat and conducted the maintenance/cleaning was very professional and helpful. A few weeks after he installed the new thermostat and conducted the cleaning/maintenance my furnace would not stay on/light. I called them back and the owner arrived first thing in the morning, found the problem, fixed it and did not charge anything. He was very nice, and I feel comfortable that I have found a company that I can trust even when they may make a mistake (the reason for the furnace not staying on was a dirty part that should have been cleaned during the routine maintenance/cleaning) . Even with the small oversight this is the kind of owner/company I like. He could have charged me a service call charge but chose to shake my hand, say he was sorry and no charge. I will definitely be going back to them when/if I choose to have a more efficient furnace installed and for my AC maintenance/cleaning in the spring/summer. When the owner is a "hand on get dirty do the work also" kind of owner I trust the company. read less

New install in about 4hrs. Very efficient. Cleaned up after job.

New install in about 4hrs. Very efficient. Cleaned up after job.

He was available the same day. When he showed up he was very nice and professional. Best customer service I've... read moreHe was available the same day. When he showed up he was very nice and professional. Best customer service I've received in a long time. read less

He was available the same day. When he showed up he was very nice and professional. Best customer service I've... read moreHe was available the same day. When he showed up he was very nice and professional. Best customer service I've received in a long time. read less

Very knowledgeable. They actually found nothing wrong! I called for a service of the furnace prior to winter... read moreVery knowledgeable. They actually found nothing wrong! I called for a service of the furnace prior to winter months. We discussed options, as my furnace is 27 years old. They communicated well, showed up on time, were professional and courteous. read less

Very knowledgeable. They actually found nothing wrong! I called for a service of the furnace prior to winter... read moreVery knowledgeable. They actually found nothing wrong! I called for a service of the furnace prior to winter months. We discussed options, as my furnace is 27 years old. They communicated well, showed up on time, were professional and courteous. read less

Quality of timing, immediate response.

Very responsive. Communicated well and did both jobs as agreed.

Quality of timing, immediate response.

Very responsive. Communicated well and did both jobs as agreed.

Just had a circuit board replaced in my furnace. The contracters were very knowledgable and friendly. I paid $600 for... read moreJust had a circuit board replaced in my furnace. The contracters were very knowledgable and friendly. I paid $600 for my parts and labor which is garanteed for 1 year. I feel the price is a bit high, if I had more time I would have searched for the part myself. Overall the job was done within a 24 hour window and my home is warm once more. read less

no comment provided

no comment provided

Explained my system in understandable fashion and answered all my questions. Quick, would use again.

Explained my system in understandable fashion and answered all my questions. Quick, would use again.

(No Comments Provided)

(No Comments Provided)

They need to let one know that they can't get their cleaning equipment in all ducts.

They need to let one know that they can't get their cleaning equipment in all ducts.

they were great about coming out and repairing and fixing my A/C, they came within the hour. Great service. But... read morethey were great about coming out and repairing and fixing my A/C, they came within the hour. Great service. But they were really pricey and they never followed up on giving me a quote for duct work. They had said the duct work under the house had to be repaired and they would write me up a quote. Had to call someone else to fix and repair the duct work under the house. read less

they were great about coming out and repairing and fixing my A/C, they came within the hour. Great service. But... read morethey were great about coming out and repairing and fixing my A/C, they came within the hour. Great service. But they were really pricey and they never followed up on giving me a quote for duct work. They had said the duct work under the house had to be repaired and they would write me up a quote. Had to call someone else to fix and repair the duct work under the house. read less

Did good work but didn't put the vent grills back properly, just shoving them into the floor and dislocated the... read moreDid good work but didn't put the vent grills back properly, just shoving them into the floor and dislocated the ducts. Overall, a decent job. read less

Did good work but didn't put the vent grills back properly, just shoving them into the floor and dislocated the... read moreDid good work but didn't put the vent grills back properly, just shoving them into the floor and dislocated the ducts. Overall, a decent job. read less

The service was good. Not complex

The service was good. Not complex

I was very pleased with their work.

I was very pleased with their work.

Very quick response. Very kind. The owner did mot conveh that I was to be called ahead of time.... read moreVery quick response. Very kind. The owner did mot conveh that I was to be called ahead of time. Also I was strongly alluded they were not the typical expensive as otbers in tbis area, when in fact tbeh were. More costly for our small home and ehat was done. Also, our furniture was not put back when it had been moved ny employee for work convenience. I had even mentioned a shoulder injury. read less

Very quick response. Very kind. The owner did mot conveh that I was to be called ahead of time.... read moreVery quick response. Very kind. The owner did mot conveh that I was to be called ahead of time. Also I was strongly alluded they were not the typical expensive as otbers in tbis area, when in fact tbeh were. More costly for our small home and ehat was done. Also, our furniture was not put back when it had been moved ny employee for work convenience. I had even mentioned a shoulder injury. read less

none

none

Came fast. However, somewhat expensive for what has been fixed.

Came fast. However, somewhat expensive for what has been fixed.

The company is very helpful and professional. I was given helpful advice prior to the service call, which I... read moreThe company is very helpful and professional. I was given helpful advice prior to the service call, which I appreciated. The technician arrived promptly, was knowledgeable, and explained the work in detail. I would recommend this company, but if you live out of town be ready to pay higher than average costs.
Paul S.
Spearfish read less

The company is very helpful and professional. I was given helpful advice prior to the service call, which I... read moreThe company is very helpful and professional. I was given helpful advice prior to the service call, which I appreciated. The technician arrived promptly, was knowledgeable, and explained the work in detail. I would recommend this company, but if you live out of town be ready to pay higher than average costs.
Paul S.
Spearfish read less

Very efficient and helpfull

Very efficient and helpfull